The Tourism Product Development Unit is responsible for developing new and existing product to enhance the visitor experience while visiting the Cayman Islands. Voluntourism, volunteering while on vacation, adoption of the Green Globe 21 Programme for the Accommodation Sector to reduce the environmental impacts of visitors and converting cruise visitors to stay over guests are some the innovative concepts the unit has initiated. The Unit also focuses on the development of employees within in the tourism industry through projects like the PRIDE Programme, a customer service standards initiative, and the Tourism Apprenticeship Training Programme.
The project was resurrected in a joint effort between the Department of Tourism and Department of Environment.
Phase I of the programme will be initiated by a pilot project and is aimed at conducting environmental audits and establishing environmental management systems (EMS)* for the tourist accommodation sector, as well the main public sector organizations involved in executing this phase, namely the Departments of Tourism and Environment. Phase I will also involve guiding interested piloted properties through Green Globe certification and exploring the possibilities of destination certification for Little Cayman.
Phase II will include the review of the existing development control and site design regulations with a view to incorporating environmental policies for the tourism sector, as well as a pilot EMS project for tourist attractions and developing a work plan for destination certification for Little Cayman.
Later Phases will include establishing EMS in other tourism-related sectors/businesses, such as restaurants, tour operators and watersports operators.